USDA Opens Grants Application to Improve SNAP Customer Service

New application prerequisites created to enrich the shopper practical experience and promote fairness and fairness in the software

WASHINGTON, April 26, 2022 – The USDA’s Food items and Nutrition Provider right now announced that $5 million in aggressive grants are staying built readily available to enrich effectiveness and accessibility in the Supplemental Diet Aid Program as a result of process and technological know-how enhancements.

The SNAP Process and Technologies Enhancement Grants are awarded via a aggressive software process. The multi-yr grants seek out to increase the practical experience of SNAP contributors by enabling grantees to update inefficient or ineffective procedures or use know-how to streamline operations and provide improved consumer assistance. The application procedure also involves grant applicants to reveal how their initiatives will influence SNAP with respect to fairness and inclusion, which supports the Administration’s aim on advancing racial fairness.

“FNS is deeply dedicated to increasing SNAP so that all Us citizens can get the wholesome food they require,” explained Stacy Dean, USDA’s deputy undersecretary for foodstuff, nutrition, and shopper solutions. “By putting the requires of SNAP applicants and recipients at the center of this grant initiative, we can harness modifications in procedures and technologies to drive towards the close target of producing SNAP work for the persons who use it to feed themselves and their people.”

Earlier grantees have employed funding for SNAP advancements these as building mobile programs less complicated to use, implementing stay phone facilities, or creating automatic text messaging notifications to remind homes of crucial actions required to sustain positive aspects. As soon as awarded, grantees have 3 many years to invest cash and complete their initiatives.

For example, the Mississippi Office of Human Solutions, a 2017 grantee, partnered with the Countrywide Strategic Organizing and Evaluation Research Middle to update their cellular purposes to greater fulfill the needs of SNAP contributors. The enhancements have improved the recertification approach by permitting SNAP purchasers to use their telephones and other cell devices to acquire notices, get situation status updates, upload verification documents, and examine their digital advantages harmony.

This year’s PTIG candidates will be demanded to tackle at least one of the next precedence locations:

  • Increasing the use of know-how-based mostly resources to grow enrollment of underserved populations
  • Aiding in the transition from pandemic functions and strengthening disaster response operations and/or
  • Modernizing SNAP shopper provider, customer communication, and administrative procedures to enhance accessibility, transparency, and responsiveness.

These grants construct on the Administration’s determination to modernizing courses, lessening administrative burdens, and piloting new on line applications and technologies that can deliver a uncomplicated, seamless, and safe client encounter.

Suitable entities contain:

  • Condition and local businesses that administer SNAP
  • Point out or community governments
  • Agencies furnishing health or welfare solutions
  • General public wellness or instructional entities and
  • Non-public non-earnings entities, such as community-based or faith-based mostly organizations, food banking companies, or other unexpected emergency feeding companies.

The request for purposes opens right now, and all purposes have to be submitted by 11:59 PM EST, June 27, 2022. The 3-yr grants will be declared in slide 2022. For far more information and facts, remember to pay a visit to the FY 2022 SNAP Procedure and Engineering Enhancement Grants web page. FNS will award reward factors to programs from teams that have not previously received PTIG funding to boost potential building through technological know-how and system enhancements.

USDA’s Food stuff and Diet Services (FNS) leverages its 15 nutrition guidance plans to make certain that young children, very low-income people, and households have possibilities for a far better long run through equitable access to harmless, healthful, and wholesome meals, while creating a a lot more resilient meals procedure. Under the management of Secretary Tom Vilsack, FNS is preventing to close food and nourishment insecurity for all as a result of systems such as SNAP, college meals, and WIC. FNS also supplies science-based mostly nutrition suggestions through the co-progress of the Dietary Rules for Us citizens. To study extra, visit and follow @USDANutrition.


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